Complaints about a CLXT's conduct can be made by:
- patient family members
- employers (more information below)
- other CLXT's
- members of the public.
The complaint management process may take several months depending on the complexity and severity of the complaint. Often the quickest way to resolve an issue is to discuss your concerns directly with the CLXT, their supervisor or other health-care providers at the facility first.
We can only investigate complaints related to the professional conduct of individual CLXT's. We cannot address concerns regarding another regulated health professional, employers and employment issues, labour relations issues or compensation issues.
Before submitting a complaint, one may find it helpful to review the ACCLXT Code of Ethics and Standards of Practice to assist in determining if what the CLXT did was unsafe and/or unethical. Once your complaint is submitted to the ACCLXT, a copy of your submission will be sent to the CLXT you have identified. Your contact information will not be shared. If your complaint involves more than one CLXT, you will need to complete a separate complaint form for each CLXT. Please all listed information as well as a signature, must be completed or your complaint may not be processed.
Complaints must be submitted to the Complaints Director in writing. Written complaints must include the following:
- The name of the registrant (or former registrant) involved;
- A detailed description of the key facts and events that occurred, including dates, times, location;
- Any other information/documents that support the allegations being made; and
- The name, signature and contact information ( including current phone number and email address) of the person filing the complaint.
The Complaints Director will contact you within 30 days of receiving your complaint.
Your complaint may be either resolved, dismissed or referred to a hearing. If there is insufficient or no evidence of unprofessional conduct or it is determined the complaint is trivial or vexatious your complaint will be resolved/dismissed.
If your complaint is dismissed without a hearing, you may request a review of this decision by the Complaints Review Committee. The request for review must be made in writing, clearly indicate the reasons for the review, and received by the ACCLXT within 30 days of receipt of the Complaints Director letter dismissing the complaint.
The fee for this review is $200. If you are not able to pay the Conduct Appeal Fee due to financial circumstances, you may apply to the College to have this fee waived.
The Health Professions Act, Section 57(1) clearly establishes the legal responsibilities of employers in their duty to report. Under the Act, employers must submit a complaint in writing to the regulatory body when they:
- Terminate a health professional’s employment due to unprofessional conduct
- Suspend a health professional’s employment due to unprofessional conduct
- Receive a resignation from a health professional before being suspended or terminated for unprofessional conduct
Even if a CLXT tries to remove him/herself as a Registrant of the ACCLXT in an attempt to end a situation of unprofessional conduct reported by the employer, the Complaints Director will continue the conduct process to determine the most appropriate course of action to resolve the complaint.
An employer should be prepared to provide the following information to the College:
- Copies of any supporting documents; i.e., copies of incident reports, performance appraisals, patient complaints, etc.
- An outline of any actions taken to deal with the behaviours and a description of how the health professional responded to those actions
- The date the health professional commenced work for the employer, and the date the professional was disciplined, or employment was suspended or terminated
- Copy of the suspension/termination letter
An employer’s duty to report must not be withheld due to any other proceedings or outcomes ( i.e. union grievance) and the complaint and corresponding documents should be sent to the College as soon as reasonably possible.
206 Pembina Road
Sherwood Park, AB